We currently only dispatch orders to customers who reside in the United Kingdom.
We aim to dispatch all orders within 5 days (most are on their way within 2 days).
However, there may be times when this is not possible, so please allow up to 21 days. This is rare and we will inform you quickly and let you choose what to do.
Occasionally, items will become discontinued or out of print, and we will be unable to deliver within these timeframes.
In such an event, we will notify you of the situation and we will dispatch those products which are available.
If you wish us to hold an order on our books for dispatch once the product becomes available again,
this order will be subject to a separate postage and package charge.
The delivery charge depends upon the overall weight of the products ordered.
There is a minimum charge based on a weight of 300g, and thereafter the charge increases for each additional 100g shipped.
We do operate purely on a cost recovery basis, and where possible, we re-use packaging to keep costs to a minimum and to be environmentally friendly.
For e-Products, pdf files are available for immediate download following purchase.
These can be found by going to “My Accounts” and selecting “Downloads”.
Please note that downloads may be removed from the “Downloads” feature 3 months after the
date of purchase.
If, however, you need to re-download after this time period, please do not hesitate to
contact us at info@linguatots.co.uk and we will be happy to assist.
Returns Policy
You should inspect your purchases immediately on delivery and notify us of any damaged goods,
defects or discrepancies within 7 days of delivery.
If, for any reason, you are unhappy with your purchase, you can return it to us within 28 days
for a refund or exchange.
This excludes e-Products, which are generally non-refundable as they are delivered via
Internet download and can, therefore, not be returned.
If you change your mind about the purchase of an e-Product before you have downloaded it,
we will happily issue a refund upon your request.
Refund requests made after you have downloaded the product are handled on a case by case
basis and are issued at our sole discretion.
Refund requests, if any, must be made within 28 days of your original purchase.
All returned products, with the exception of books,
must be returned unopened and in their original packaging.
All returned items must be in their original condition.
Unfortunately, we cannot refund or exchange used or customer damaged products.
You can always return items if they are defective,
and we will either refund you in full, or replace the item with a non-defective product.
If you are returning an item because of an error on our part or because it is defective,
we will be happy to refund the postage and package charges incurred in sending the item to you and your costs in returning it to us.
If you are returning an item for any other reason,
you will be responsible for postage and package charges for the return postage and the delivery charge on the original order,
as these are direct costs and we regret that they cannot be refunded.
To Return an Item
To return an item, fill out the form on the back of the original invoice,
or enclose a note giving the reason for the return, wrap the package securely and send the package to:
Linguatots, 3 Douglas Avenue, Langbank, Renfrewshire, PA14 6PE
In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any),
with all warranty cards, licences, manuals and accessories.
We recommend that you use a recorded-delivery service when returning products, as we cannot be responsible for goods that fail to reach us.
This returns policy does not affect your statutory rights.
